Event takes place November 17-21 in Orlando, FL
SAN FRANCISCO–(BUSINESS WIRE)–HDI, the leading organization dedicated to elevating service and support across the enterprise, today announces the 2024 Service Management World keynote presenters. The event takes place November 17-21, 2024 at the Loews Sapphire Falls Resort in Orlando, FL. Register here.
On November 19, Randy Celaya, HDI Business Associate and President/Founder, The Coaching Bridge, Ric Mims, Consultant, SDI Presence, LLC, Peter McGarahan, Senior Director, First American Financial Corporation and Tony North, Senior Manager of IT, King County, WA will present the “Mastermind” industry panel. From AI and automation to managing hybrid and remote teams to experience management, attendees will gain exclusive access to critical insights from this esteemed group as well as key findings from HDI’s State of Service Management annual study.
On November 20, Crystal Washington, Tech Strategist and Futurist will present “How Generative AI Will Affect the Future of Work.” Constant tech innovations are radically redefining the face of the workplace. In this presentation, Washington will show attendees how to thrive as waves of change approach.
On November 21, Matt Mayberry, International Keynote Speaker and Former NFL Linebacker will present “Culture Is the Way: How Leaders at Every Level Build an Organization for Speed, Impact, and Excellence.” In this presentation, Mayberry will deliver an incisive and hands-on blueprint to employee engagement and peak productivity. Attendees will learn how leaders at every level can build a workplace culture that drives organizational excellence and unleashes the full potential of every employee.
View complete details about the keynote presentations here.
Cindee Stott, Events Director, HDI said, “We are very excited to welcome these keynote speakers to our program. They offer engaging leadership advice and best practices that attendees can use to change the way they think about the future of support and how they approach their role.”
The event will also offer a conference program with sessions from industry experts, pre-conference training courses, case studies from leading organizations, an expo hall featuring dozens of products and services and unlimited networking opportunities.
To register for Service Management World, click here.
For sponsorship opportunities, contact Will Wise at Will.Wise@informa.com.
Media interested in a media pass, email Meryl Franzman at meryl.franzman@informa.com.
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About HDI
For more than 35 years, HDI has partnered with thousands of professionals and their organizations to improve their performance by helping them to: drive change, harness knowledge, transform teams, make connections, and turn challenges into opportunities. HDI empowers the technical support and service management community to advance their strategy, operations and teams through optimized service delivery. From the employee to the enterprise, HDI transforms service and support through its comprehensive lineup of training and certification courses, industry-leading annual conferences, results-driven consulting services, community-based networking opportunities, and insightful research and informational resources. What does HDI stand for? HDI stands for smarter service resulting in better business outcomes. Learn more at https://www.thinkhdi.com. HDI is brought to you by Informa Tech.
About Informa Tech
Informa Tech is a leading provider of market insight and market access to the global business technology community. Through in-depth expertise and an engaged audience community, Informa Tech helps business professionals make better technology decisions and marketers reach the most powerful tech buyers and influencers in the world. Across its portfolio of over 100+ trusted brands, Informa Tech has over 1000 industry experts, including over 400 research analysts and consultants in global research group Omdia, and a monthly audience reach of over 125 million. Informa Tech is a division of FTSE 100 company Informa plc.
Contacts
Media
Meryl Franzman
HDI’s Service Management World
meryl.franzman@informa.com
